Shipping policy

 

Sleekwaysy (hereinafter referred to as “we”, “us”, or “our”) operates exclusively through an online store and provides delivery services within the United States. This Shipping Policy explains delivery coverage, shipping costs, processing timelines, transportation arrangements, and related responsibilities, so you can clearly understand how your order is handled.

1. Delivery Coverage

We currently provide delivery services throughout the United States only. Destinations outside the United States are not supported at this time.

2. Shipping Fee Details

Shipping fees are calculated based on the total value of your order:

• Orders with a total value of 99.99 EUR or above (including 99.99 EUR) qualify for free shipping.
• Orders with a total value below 99.99 EUR are subject to a flat shipping fee of 11.99 EUR.

All applicable taxes and any mandatory shipping-related charges are included in the product prices displayed at checkout. No additional fees are required beyond the total amount shown at checkout.

3. Order Cutoff and Processing Schedule

Our standard order processing hours are from 08:00 to 18:00 (CET).

• Orders placed and successfully paid for before 18:00 will begin processing on the same business day.
• Orders placed after 18:00 will begin processing on the next business day.
• If an order is placed on a non-working day, processing will begin on the next available business day.

4. Order Handling Time

After payment has been successfully confirmed, orders enter the preparation stage. Standard handling time is 1–3 business days, including order verification, packaging, and handover to the carrier. Please note that handling time does not include transportation time.

5. Estimated Delivery Timeframe

Once shipped, the estimated overall delivery timeframe is approximately 5–10 business days. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and logistics volume.

6. Shipping Carriers

To ensure reliable delivery services, shipments may be arranged through one or more of the following carriers:

• UPS
• DHL
• FedEx
• United States Postal Service (USPS)

7. Order Tracking

After placing an order, you will receive a confirmation email containing your order number, payment summary, and carrier information (where applicable).

You may check your order status by visiting the “Order Tracking” page on our website and entering your order number together with your registered email address or phone number used for the order.

8. Responsibility Statement

• Product damage or loss: If your package is damaged, missing, or lost during transportation, please contact us promptly after delivery so we can assist with verification and resolution.
• Shipping changes or cancellations: Once an order has been handed over to the carrier, changes, rerouting, or cancellations may no longer be possible.
• Delivery address responsibility: Customers are responsible for ensuring that the delivery address provided is complete and accurate. Any delays, failed deliveries, or additional costs caused by incorrect or incomplete address information will be the responsibility of the recipient.

9. Delivery Acceptance Notes

Upon receiving your package, please inspect the external condition of the parcel. If any visible damage, tampering, or irregularities are identified, we recommend taking photos (and/or videos) as evidence and contacting us as soon as possible for assistance.

10. Contact Information

Contact address: 801 North Avenue 51, Los Angeles, CA 90042, United States
Customer service phone: +1 (631) 655-2535
Customer service email: team@sleekwaysy.com
Online hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (PT)