Return and exchange policy

 

Sleekwaysy (hereinafter referred to as “we”, “us”, or “our”) operates exclusively as an online store. This Returns and Exchanges Policy explains how return and exchange requests are handled after you receive your order, including applicable conditions, procedures, and responsibilities.

1. Validity period for returns and exchanges

Return or exchange requests may be submitted within 30 days from the date the order is successfully received. Requests made after this period cannot be accepted.

2. Accepted return and exchange conditions

Return or exchange requests may be submitted under the following circumstances:

• The product has visible appearance defects or damage.
• The product has quality-related defects or functional issues affecting normal use.
• The product has an unusual odor, significant color difference, or other abnormal conditions.
• The item received does not match the order details (wrong item or missing item).
• A return or exchange is requested without a specific reason, provided the product remains unused, in good condition, and suitable for resale.

3. Return request procedure

1. Please contact us via email or phone to apply for a return and provide your order number, payment confirmation (if applicable), the reason for return, and any relevant photos or videos as supporting evidence.
2. Our customer support team will review your request and notify you of the outcome. If approved, the designated return address and return instructions will be provided.
3. Please send the product back to the specified return address using proper packaging and retain the shipping receipt or tracking information until processing is completed.
4. Once the returned item is received and inspected, if it meets the stated conditions and eligibility requirements, a refund will be arranged accordingly.

4. Exchange request procedure

1. Contact us via email or phone to request an exchange and provide your order number, payment confirmation (if applicable), the reason for exchange, and any relevant photos or videos as supporting evidence.
2. Our customer support team will review the request. If approved, we will provide the designated return address and exchange instructions.
3. Please return the item to the specified address using proper packaging and wait for confirmation of receipt and inspection.
4. After inspection confirms eligibility, a replacement item will be shipped to your address within 1–3 business days.

5. Refund processing

Refunds are issued to the original payment method used at checkout, including Visa and MasterCard. Depending on the processing time of the card issuer, refunds are generally credited within 1–5 business days. If the refund is delayed beyond this period, please contact us for assistance.

6. Shipping cost responsibility

• If the return or exchange is due to appearance defects, quality issues, unusual odors, significant color differences, or receiving an incorrect item, return shipping costs will be covered by us.
• If the return or exchange is requested without a specific reason (change of mind), return shipping costs will be the responsibility of the customer.

7. Responsibility statement

Please ensure that returned items match the condition described in your request. We reserve the right to adjust the handling outcome based on inspection results if the returned product does not match the information provided, is incomplete, or is damaged due to improper packaging or personal handling.

8. Return label information

A return label may be included inside the package for certain orders. If a return label is provided, please attach it clearly and securely to the return parcel to support accurate identification and efficient processing.

9. Contact information

Contact address: 801 North Avenue 51, Los Angeles, CA 90042, United States
Customer service phone: +1 (631) 655-2535
Customer service email: team@sleekwaysy.com
Online hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (PT)