Refund Policy

 

Sleekwaysy (hereinafter referred to as “we”) provides this refund policy to clearly explain how refund requests are reviewed and processed for orders placed through our online store. This policy is intended to ensure transparency and consistency throughout the refund handling process.

1. Scope of refund application

This refund policy applies to orders that have been successfully paid through our online store. Refund eligibility is assessed based on the order status, handling progress, and the information provided during the request.

2. Situations where refunds may be approved

Refunds may be arranged in situations such as approved order cancellations, accepted returns after delivery, or other verified circumstances where a refund is appropriate following order review.

3. Submitting a refund request

To request a refund, please contact us by email or customer service phone and provide your order number along with relevant payment confirmation details. Complete and accurate information helps us process your request efficiently.

4. Review and confirmation process

Once a refund request is received, we will review the submitted information promptly. If the request meets the applicable conditions, approval will be confirmed and refund processing will begin.

5. Refund method

Approved refunds are issued to the original bank card used at checkout, including Visa and MasterCard. Refunds cannot be redirected to alternative payment methods.

6. Refund processing timeframe

After approval, refunds are generally processed within 1 to 5 working days. The actual time for funds to appear depends on the processing efficiency of the card issuing institution.

7. Delayed or missing refunds

If a refund has not been received within the expected timeframe, please contact us for assistance. We will help verify the refund status and provide further support.

8. Additional notes

Refund processing may be adjusted or declined if returned items do not match the described condition or if required information is incomplete during the review stage.

9. Contact information

Contact address: 801 North Avenue 51, Los Angeles, CA 90042, United States
Customer service phone: +1 (631) 655-2535
Customer service email: team@sleekwaysy.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(PT)